Refund policy
Eligible ready-made, non-personalized physical items may be returned within 30 calendar days after delivery.
To qualify for a return, the item must be unworn, unused, unwashed, and in its original condition. Proof of purchase is required.
To begin a return, contact us at loriew1961@aol.com or through our Contact page. Please do not mail an item back before receiving return approval and instructions. Returns sent without prior approval may not be accepted.
Return Shipping and Fees
Customers are responsible for return-shipping costs when returning an eligible item because of a change of mind, incorrect size selection, or other personal preference. Original shipping charges are not refundable.
We do not charge a restocking fee for an approved eligible return.
Custom and Personalized Items
Products customized with a customer’s name, number, photograph, logo, requested color combination, or other customer-requested change cannot be returned or exchanged because they are created specifically for that customer.
This exception does not apply if the item arrives damaged, defective, or different from what was ordered.
Digital Products
Digital downloads and other electronically delivered products cannot be returned or refunded after they have been delivered or accessed. If you experience a problem receiving or opening a digital product, please contact us for assistance.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us as soon as possible and no later than 30 days after delivery. Include your order number and clear photographs of the item and packaging.
After reviewing the issue, we will arrange an appropriate replacement or refund at no additional cost to you.
Refunds
We will notify you after an approved return has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us.
Exchanges
We do not process direct exchanges. For an eligible ready-made item, request a return and place a new order for the preferred item or size.
Cancellations
Because many products enter production soon after an order is placed, cancellations are not guaranteed. Contact us immediately if you need to request a cancellation. An order cannot be canceled after production has started or after it has shipped.
Questions
Email loriew1961@aol.com or use our Contact page: